The Secret to Solving Google Business Listing Problems

If you’ve ever had work out a kink in a Google business listing, you know it can be an exercise in aggravation. Fixing issues such as lost control over a listing, updating your business address, correcting a map marker, or removing duplicate listings can turn into a lengthy online process filled with steps like “trigger a verification postcard” and “pending approval by a Google editor”. Although Google is always changing and improving their process, for anyone who doesn’t do this stuff on a daily basis, it can be really frustrating.

Today I want to share a little secret that it seems very few people are in on. And that is as a business owner (or someone authorized to manage a business listing), you can get phone support from Google My Business, and it’s actually very helpful. All you need to do is make sure you call during their operating hours of 1 a.m. to 5 p.m. Pacific Time.

Here’s how:

Go to Google My Business’s Help page at https://support.google.com/business.

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Click on the “Contact Us” link in the top right corner. A pop-up will appear; the first option is “Request a call”. Click that.

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You’ll get a form with the header “Talk to a Specialist “. Fill out the fields and click “Next”.

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Fill out your contact details and click “Call me”. Voila — you’ll get a call from Google My Business shortly.

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Here are a couple extra tips on GMB phone support from Greg Gifford at Search Engine Land:

Top Secret GMB Phone Support Pro Tip #1

GMB Phone Support has been available since 2013, but it seems that Google has recently outsourced some of its support staff. The outsourced staff is still incredibly helpful, but they’re more likely to follow a help script. If you’re lucky enough to catch someone in the California or Michigan call center, and it’s clear that you know what you’re doing, they’ll skip any script and you’ll solve your problem even faster.

In our experience, you’re more likely to get the U.S. call centers if you call between noon and 5pm Pacific Time (emphasis added). If you’re in the UK or Europe, you’re better off waiting until the evening to call, so that you’re calling during that magic window.

Top Secret GMB Phone Support Pro Tip #2

GMB Phone Support can help with almost anything related to your Google My Business listing. While you’re on the phone with a support agent, ask them if there are any duplicate listings. If any exist, they’ll be able to shut them down immediately. If you’re working with a business that set up a personal Google Plus page for their business, Phone Support can help you get it converted to a GMB listing.

You’ve got Google on the phone, and they’re willing to help — take advantage of the opportunity!

Technology is great, but often problems get solved far quicker when talking to a real person. So the next time an issue pops up with your GMB listing, don’t be afraid to trigger a call.

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